MarTech on MSN

Salesforce acquires Fin, formerly known as Intercom

Last month, Intercom became Fin. Now, it’s part of the Salesforce shopping spree for agentic AI platforms. The post ...
The Next Web

Salesforce acquires Fin, the Intercom-born support-AI firm, for $3.6bn

Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with fast-deploy support agents.

Salesforce acquires Fin, formerly Intercom, for $3.6 billion

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's ...

Salesforce acquires AI customer service platform Fin for $3.6B

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.
VentureBeat

Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...
CNBC

Intercom's fresh funding brings the customer engagement startup's valuation to $1.275 billion

Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...